Terms
Ridge Terms of Service.
Protective B2B terms for a draft-only AI workflow product serving builder agents and sales teams.
Acceptance.
By accessing Ridge, creating an account, joining a pilot, signing an order form, or using the service on behalf of a company, you agree to these Terms and represent that you have authority to bind the customer you identify during onboarding.
B2B eligibility.
Ridge is offered for business use by real estate professionals, builder sales teams, and related commercial users. Ridge is not intended for consumer use, children, or buyers seeking brokerage, legal, lending, tax, appraisal, or construction advice.
Accounts and security.
Customers are responsible for account credentials, authorized users, device security, workspace access, and the accuracy of onboarding information. You must promptly notify Ridge of suspected unauthorized access and may not share accounts outside the authorized customer team.
Subscriptions and payment.
Standard is $397/mo for one builder agent and includes all core Ridge workflows and FUB plugin support. Fees are due as stated in the applicable order, invoice, or checkout flow and are non-refundable except as required by law or expressly stated in writing.
Standard and Teams.
Standard is designed for one builder agent. Teams is custom pricing for multi-agent builder sales teams and may include custom workflows, custom FUB mappings, custom integrations, builder-data imports, internal reporting, onboarding, DPA/MSA review, and security review. Teams features may require a signed order form or separate agreement.
Beta and pilot terms.
Pilot, beta, preview, or early-access features may be incomplete, unavailable, changed, throttled, or discontinued. Ridge may use pilot feedback, usage telemetry, support interactions, and quality review signals to improve the service, subject to the Privacy Policy and any signed agreement.
AI output and human review.
Ridge drafts, summarizes, extracts, classifies, and proposes actions. Ridge does not send outbound email or SMS and does not autonomously edit CRM stages, tags, or deals. Customers must review all AI output before relying on it or using it externally.
No professional advice.
Ridge is not a broker, attorney, lender, tax advisor, appraiser, inspector, compliance officer, or builder representative. AI output may be incomplete or inaccurate. Customers remain responsible for licensing obligations, fair housing compliance, advertising rules, builder policies, contract review, and all communications with buyers, agents, lenders, builders, and regulators.
Customer disclosure duties.
Customers are responsible for determining whether and how to disclose their use of AI, including any disclosure duties under Utah law, regulated occupation rules, brokerage policies, MLS rules, builder policies, or consumer-protection laws. Ridge is an internal draft and workflow product; customers control external communications.
Third-party integrations.
Ridge may connect with services such as Follow Up Boss, authorized email accounts, Supabase, hosting providers, logging providers, and AI model providers. Third-party services remain governed by their own terms. Customer authorizes Ridge to access, process, and transmit Customer Content through configured integrations only as needed to provide and secure the service.
FUB, email, and message boundaries.
Ridge Brain is the CRM source of record. Follow Up Boss is an optional import, sync, or export target where enabled. Ridge may read configured FUB context and may write append-only notes prefixed [Ridge] or approved contact updates where enabled. Ridge does not ingest FUB text logs. Email access is read-only and does not request Mail.Send, Mail.Send.Shared, or Mail.ReadWrite scopes. Ridge does not connect an SMS provider.
Customer Content license.
Customer retains ownership of Customer Content. Customer grants Ridge a non-exclusive, worldwide license to host, copy, transmit, display, process, analyze, and create derivative workflow artifacts from Customer Content solely to provide, maintain, secure, debug, evaluate, support, and improve Ridge and as otherwise permitted by these Terms and the Privacy Policy.
Acceptable use.
You may not use Ridge to violate law, discriminate, harass, mislead, impersonate, infringe rights, scrape unlawfully, transmit malware, bypass security controls, reverse engineer the service, overload systems, submit regulated or sensitive data without authority, or use AI output as a substitute for required professional judgment.
Ridge intellectual property.
Ridge and its software, workflows, prompts, designs, documentation, brand, product structure, builder-data schemas, evaluation methods, and related technology are owned by Ridge or its licensors. Except for the limited right to use the service during the subscription, no rights are transferred.
Feedback.
If you provide feedback, ideas, requests, or suggestions, Ridge may use them without restriction or compensation, provided Ridge does not publicly identify you as the source without permission.
Confidentiality.
Each party may receive nonpublic information from the other. The receiving party will use reasonable care to protect confidential information, use it only for the relationship, and disclose it only to personnel, contractors, advisors, or providers who need access and are bound by appropriate duties.
Security.
Ridge uses administrative, technical, and organizational safeguards designed for the nature of the service. No system is perfectly secure. Customer is responsible for appropriate account controls, device controls, integration authorization, and internal review of data entered into Ridge.
Suspension and termination.
Ridge may suspend or terminate access for nonpayment, security risk, misuse, legal risk, pilot closure, or breach of these Terms. Upon termination, customer access ends, but provisions regarding payment, confidentiality, IP, disclaimers, limits, indemnity, dispute resolution, and data handling survive as applicable.
Warranty disclaimer.
To the maximum extent permitted by law, Ridge is provided as is and as available. Ridge disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, uninterrupted availability, accuracy, and error-free AI output.
Liability cap.
To the maximum extent permitted by law, Ridge's total liability arising out of or related to the service is limited to the amounts paid by customer to Ridge for the service in the three months before the event giving rise to liability. Ridge is not liable for indirect, incidental, special, consequential, exemplary, punitive, lost profit, lost revenue, lost data, or business interruption damages.
Indemnity.
Customer will defend, indemnify, and hold Ridge harmless from claims arising from Customer Content, customer misuse, unauthorized integrations, external communications, professional obligations, regulatory violations, or customer breach of these Terms, except to the extent caused by Ridge's willful misconduct.
Arbitration and class waiver.
Any dispute will be resolved by binding individual arbitration in Utah, unless prohibited by law or unless Ridge elects small-claims court or seeks injunctive relief for misuse, confidentiality, security, or IP matters. Class actions, class arbitrations, private attorney general actions, and jury trials are waived to the maximum extent permitted by law.
Utah law.
These Terms are governed by Utah law, without regard to conflict-of-law rules. Subject to arbitration, courts located in Utah have exclusive jurisdiction for disputes that may be heard in court.
Updates.
Ridge may update these Terms by posting a revised version or providing notice through the service, email, or order process. Material changes apply prospectively unless otherwise required by law. Continued use after the effective date means acceptance of the updated Terms.